What We Do : Auto Dealers

48 Walkley Road,
West Hartford, CT

phone: 860.232.9858
fax: 860.232.9438

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We work with "progressive" auto dealerships, those owners who desire to improve dealership value through improved management performance and problem-solving abilities, thus reducing turnover, and responding faster to problems.  Our approach is to develop future leaders and managers using team building processes and action planning activities.  Our goal is to improve a dealer's regional CSI standings and dealership margins by improving the dealer's people to respond to customer issues and correct problems faster and more effectively.

We believe the best ideas and lasting change are developed by the people who work in the system. Our teambuilding approach teaches people through a classroom method using our guidebook "Creating Strategic Innovation for Auto Dealers."  Teambuilding processes developed internally without classes, or instituted by force, don't always work or may not get "buy-in" from management.  We have integrated our approach with Honda's EXCEL program or Saturn's SFE initiative to improve CSI's and TSI's as well as improve profitability and management effectiveness.   Many manufacturers are pushing changes down at the dealership levels, making it harder to reach new incentive program measurements while managing margin issues.  Our approach helps dealers respond more effectively with these changes.

Here's how we work:   We assess the organization on either 119 or 270 issues, using our assessment approach.  With that assessment comes a series of recommendations for the Dealer to decide on.  Every dealer is different, therefore we customize our approach towards each dealer's needs.  We then recommend a two day retreat, to identify the top problems, and to develop action plans to solve them. This allows managers to develop skills and competencies to become the future leaders of the company. If the family has conflicts or issues, we will address them separately from the dealership's issues using governance initiatives.  Our approach on the Dealer issues usually require efforts with team building, succession planning, change management, and improving problem-solving abilities.

We provide advisory services to family owned dealers on succession, growth strategy, mentoring the next generation, dealing with crisis or sudden death issues, and dealers who desire to develop their people for improved dealership values.  Our ability to serve multiple industries allows us to provide "out of the box" ideas to foster effective change and faster response to issues.

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